Peter Pickering, Funeral Services Manager at the Heart of England Co-operative Society; David Dunne, Funeral Director at The Co-operative Funeralcare in Leamington, and Darryl Smith, General Manager of the Heart of England Co-operative Society’s Funeral Division.
THE HEART OF ENGLAND CO-OPERATIVE SOCIETY’S FUNERAL DIVISION PICKS UP EXCLUSIVE AWARD
Staff at the Royal Leamington Spa funeral home recognised for Customer Service Excellence
Wednesday, November 22, 2017
The Heart of England Co-operative Society’s Funeral Division has been presented with an exclusive award. Staff at The Co-operative Funeralcare, based on the Parade in the heart of Leamington, fended off competition from businesses across a wide range of sectors to win Customer Service Excellence in the Leamington Business Awards. Now in their fourth year the awards celebrate the achievements of businesses and individuals in the town, promoting the best Leamington has to offer. Judges highlighted The Co-operative Funeralcare for demonstrating excellence in customer service, seeking and acting on feedback from customers and implementing strategies to ensure every client family receives the highest level of customer care. The award was presented at an exclusive ceremony at the Royal Pump Rooms in Leamington on Friday, November 10th. Darryl Smith, General Manager of the Heart of England Co-operative Society’s Funeral Division, said: “We strive to ensure every member of staff is trained to the highest standard and this accolade is testament not only to our front of house team in Leamington – who work every day to offer our customers a caring, dedicated, professional service - but also to our back of house staff who play an equally important role in ensuring every one of our client families is offered the best experience throughout.” Serving Leamington and the surrounding area from its former home in Warwick Street for more than 30 years, The Heart of England Co-operative Society relocated into its flagship, £1.5 million funeral home on the Parade last year. It was one of four funeral homes opened by the Society in little over a year, with more than £3.5 million invested in that time. More than a funeral home, customers can take advantage of an ‘advice centre’ type offering, with information without obligation on a range of bereavement services for client families planning a loved one’s funeral, a pre-paid funeral plan or a lasting memorial. Dating back to around 1830 the facility includes two large lounge areas, where clients can discuss their requirements, and three dignified chapels of rest. There are also large back-of-house facilities and improved amenities for staff. Back to newsline