At the Heart of England Co-operative Funeralcare we are a small, independent, regional business operating through 15 funeral homes in Coventry, Warwickshire, South Leicestershire, and Northamptonshire serving our client families to the very highest standards with our committed team of experienced professionals. 2021 will be an exciting year for us as we further develop and strengthen our client focussed team and we currently have a few roles that are key to those developments.
We are looking for Personal Funeral Advisor’s to join our Funeral Branches in the Coventry area. The hours vary from 20 hours per week and extra hours when required, this will include Saturdays on a rota basis and Bank Holidays. Your role will be to provide the highest standards in Client care, through exceptional service. You will Establish Client’s needs and recommend the appropriate course of action through offering the full range of services available, whilst working closely with the team and delegating tasks when necessary. You will be involved in the management of physical resources, including premises, and actively participate in local community activity.
To always be an Ambassador for the Society.
To maintain high standards of client service, personal appearance, speech, and conduct.
Establish Client requirements and offer and advice of all appropriate products.
To ensure records are up to date and correctly entered in the system.
To receipt, reconcile and bank payments.
Personal development, to ensure you are a product expert.
To collect and report on Client feedback, identifying areas of improvement.
The ideal candidate will have previous experience within a similar role, although this is not essential, as full training will be given. You will put your Clients best interests at the heart of everything you do and have a genuine passion for building lasting relationships. You will have excellent communication skills and be confident in communicating with people at all levels. You will have strong written and numeracy skills and be able to use different Microsoft Office Programmes.